iPhone XS Max can’t connect headphones using lightning adapter

Question

iPhone XS Max can’t connect headphones using lightning adapter

I bought a used iPhone XS Max in beautiful condition from a refurbisher. I am having only one problem with it. I have to use over ear headphones with a 3.5mm plug and It will periodically not switch to headphones when I plug them in. I’ve updated to the latest iOS, powered on/off the phone several times and cleaned the lightning connector with no luck, Any suggestions?

iPhone XS Max

Posted on Dec 20, 2022 10:03 AM

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Answer 1

Stevi_S

Community Specialist

Dec 21, 2022 3:36 PM in response to Ericgmelanson

Hi Ericgmelanson,

Thanks for using Apple Support Communities. We understand your headphones aren't working as expected. We want to help. We recommend working through the steps in the resource below to help resolved unexpected headphone behavior.

Restart your iPhone: Restart your iPhone
Test another set of headphones to see if the same issue persists
Work through any steps you may have missed here: If your headphones don't work with your iPhone, iPad, or iPod touch

Thanks.

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iPhone XS Max can’t connect headphones using lightning adapter

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