When open JPEG file to view them and navigate through them they load multiple times

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When open JPEG file to view them and navigate through them they load multiple times

Hi, I edit Raw pictures using Lightroom and after export, when I navigate to review them the JPEG files load multiple times and at some point, they appear to be corrupt being not able to show it at all.

In short, opening JPEG files and navigating through them is not stable.

This issue looks like is more of an issue opening the JPEGs from the Files app and is not happening when opening JPEGs from the iCloud drive.

The software version is iPadOs 16.2

Kind regards,

Florin

iPad Pro, iPadOS 16

Posted on Dec 20, 2022 3:00 PM

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Answer 1

Chris_V89

Community Specialist

Dec 21, 2022 6:08 PM in response to florin297

Hey there florin297,

Thanks for reaching out to the Apple Support Communities. To get started, does this occur with all photos in the Files app, or just photos that were edited using Lightroom?

Also, since the issue started, have you tried restarting your iPad? If not, give that a try with the steps shown here: Restart your iPad - Apple Support

How to restart an iPad without a Home button

1. Press and hold either volume button and the top button until the power off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the top button until you see the Apple logo.

While restarting may seem like a simple step, it can often help with resolving some unexpected issues like this.

If you try opening the photo at the iCloud website, does the same issue occur: iCloud - Apple

Keep us updated on the results.

Take care!

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When open JPEG file to view them and navigate through them they load multiple times

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