Can’t sign into gov ID.me iPhone 12

Was trying to sign-in to Social security using the government ID.ME System each time it failed. kept saying the phone software was not compatible. Found that strange as I was given the phone new my my wife only last year and the auto update has always been enabled. Could it have anything to do with me using google browser on the iPhone.


iPhone 12 Pro Max, iOS 15

Posted on Dec 21, 2022 9:59 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 22, 2022 2:04 PM

Hello Windboater,


To determine a cause for your sign-in issues, we'll need to isolate the issue a bit more. You mentioned that you were using Google Chrome on your iPhone. Let's try using Safari to access the website and sign into your account. Search for websites in Safari on iPhone will walk you through that.


"Search the web

  1. Enter a search term, phrase, or URL in the search field.
  2. Tap a search suggestion, or tap Go on the keyboard.

If you don’t want to see suggested search terms, go to Settings  > Safari, then turn off Search Engine Suggestions."


If you're able to sign into your account using Safari, there may be compatibility issues with using Google Chrome which is determined by the website developer. If needed, you can contact the support for them here: ID.me Help Center


Regards.



1 reply
Question marked as Top-ranking reply

Dec 22, 2022 2:04 PM in response to Windboater

Hello Windboater,


To determine a cause for your sign-in issues, we'll need to isolate the issue a bit more. You mentioned that you were using Google Chrome on your iPhone. Let's try using Safari to access the website and sign into your account. Search for websites in Safari on iPhone will walk you through that.


"Search the web

  1. Enter a search term, phrase, or URL in the search field.
  2. Tap a search suggestion, or tap Go on the keyboard.

If you don’t want to see suggested search terms, go to Settings  > Safari, then turn off Search Engine Suggestions."


If you're able to sign into your account using Safari, there may be compatibility issues with using Google Chrome which is determined by the website developer. If needed, you can contact the support for them here: ID.me Help Center


Regards.



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Can’t sign into gov ID.me iPhone 12

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