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I bought another iPhone but it has activation lock and the person does not remember the Apple ID or password

Posted on Dec 21, 2022 12:02 PM

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Question marked as Best reply

Posted on Dec 21, 2022 12:37 PM

Hello isai,


You are encountering the Activation Lock for iPhone, iPad, and iPod touch - Apple Support feature. Activation Lock is designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation requires knowing the Apple ID and password that set the feature, or placing a special request to Apple to reset the device (which you cannot do in your situation since it requires proof of ownership you do not have).


Click on this link to learn how to remove Activation Lock --> How to remove Activation Lock - Apple Support


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


2 replies
Question marked as Best reply

Dec 21, 2022 12:37 PM in response to isai131

Hello isai,


You are encountering the Activation Lock for iPhone, iPad, and iPod touch - Apple Support feature. Activation Lock is designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation requires knowing the Apple ID and password that set the feature, or placing a special request to Apple to reset the device (which you cannot do in your situation since it requires proof of ownership you do not have).


Click on this link to learn how to remove Activation Lock --> How to remove Activation Lock - Apple Support


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


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