Sketchup says no internet connection

I have done everything recommended by Sketchup and checked everything I possibly can. I have the correct ports open, Sketchup has permission to pass throughly firewall, no proxies are redirecting from bing.com, I have cleared my cache, cookies and history. I have deleted and downloaded multiple times. All to no avail.


I have a 2014 Macbook Pro, trying to run Sketchup Pro 2022 desktop. I have enough available disk space and I think my graphics card is sufficient. I've reached out to Sketchup as well and posted on their forums. My question has been escalated and I've tried all their available troubleshooting recommendations.


Does anyone know anything else I can try?

MacBook Pro 13″, macOS 11.6

Posted on Dec 21, 2022 12:32 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 22, 2022 4:46 AM

citykitty22 wrote:

I have done everything recommended by Sketchup and checked everything I possibly can. I have the correct ports open, Sketchup has permission to pass throughly firewall, no proxies are redirecting from bing.com, I have cleared my cache, cookies and history. I have deleted and downloaded multiple times. All to no avail.

I have a 2014 Macbook Pro, trying to run Sketchup Pro 2022 desktop. I have enough available disk space and I think my graphics card is sufficient. I've reached out to Sketchup as well and posted on their forums. My question has been escalated and I've tried all their available troubleshooting recommendations.

Does anyone know anything else I can try?



See if you have to add the app to Full Disk Access...(?)


Controlling app access to files in macOS - Apple Support




Similar questions

2 replies
Question marked as Top-ranking reply

Dec 22, 2022 4:46 AM in response to citykitty22

citykitty22 wrote:

I have done everything recommended by Sketchup and checked everything I possibly can. I have the correct ports open, Sketchup has permission to pass throughly firewall, no proxies are redirecting from bing.com, I have cleared my cache, cookies and history. I have deleted and downloaded multiple times. All to no avail.

I have a 2014 Macbook Pro, trying to run Sketchup Pro 2022 desktop. I have enough available disk space and I think my graphics card is sufficient. I've reached out to Sketchup as well and posted on their forums. My question has been escalated and I've tried all their available troubleshooting recommendations.

Does anyone know anything else I can try?



See if you have to add the app to Full Disk Access...(?)


Controlling app access to files in macOS - Apple Support




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sketchup says no internet connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.