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amaliad Author

Level 1

4 points

Photos app

My photos app on my iPad Air does not open. What can I do? I have already tried restarting my iPad.

iPad Air, iPadOS 15

Posted on Dec 21, 2022 5:05 PM

Best reply

justin_900

Community Specialist

Posted on Dec 23, 2022 11:54 AM

Hello amaliad,

Welcome to Apple Support Communities!

We want to help get the Photos app working as expected on your iPad.

Please check for any pending iOS updates, which can help make sure the software is working as expected. This Apple Support page can help get those updates installed: Update your iPhone, iPad, or iPod touch - Apple Support

"Update your iPhone or iPad wirelessly

Back up your device using iCloud or your computer.
Plug your device into power and connect to the internet with Wi-Fi.
Go to Settings > General, then tap Software Update.
If you see more than one software update option available, choose the one that you want to install.
Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."

If the issue continues, do you see any error messages or what happens exactly when you notice the issue?

We hope this helps to resolve the software issue so the Photos app starts working normally again.

Cheers!

View in context

Photos app

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