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Face ID not working

Face ID true depth camera issue

iPhone 12 Pro, iOS 16

Posted on Dec 22, 2022 8:40 AM

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Question marked as Top-ranking reply

Posted on Dec 22, 2022 8:57 AM

Hello ~ If working through the message you came from yields no help you may need to take your iPhone in for a check up. You can set up an appointment by clicking on the following links…


iPhone Repair & Service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


I hope this helps.



~Katana-San~


3 replies
Question marked as Top-ranking reply

Dec 22, 2022 8:57 AM in response to Khaliqur

Hello ~ If working through the message you came from yields no help you may need to take your iPhone in for a check up. You can set up an appointment by clicking on the following links…


iPhone Repair & Service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


I hope this helps.



~Katana-San~


Dec 23, 2022 12:01 AM in response to Khaliqur

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?


Click ▶︎ Check Repair Status. 🔧

Face ID not working

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