Face ID not working
Face ID true depth camera issue
iPhone 12 Pro, iOS 16
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Face ID true depth camera issue
iPhone 12 Pro, iOS 16
Hello ~ If working through the message you came from yields no help you may need to take your iPhone in for a check up. You can set up an appointment by clicking on the following links…
iPhone Repair & Service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
I hope this helps.
~Katana-San~
Hello ~ If working through the message you came from yields no help you may need to take your iPhone in for a check up. You can set up an appointment by clicking on the following links…
iPhone Repair & Service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
I hope this helps.
~Katana-San~
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Face ID not working