Apple id won't accept password on computer

Question

Apple id won't accept password on computer

Set up new iPhone 14 pro, works great, problem is with apple id on my computer, running windows 11, now. Same username and password I've had, it works on my phone but computer keeps telling me it's wrong. Help Please

Windows, Windows 10

Posted on Dec 22, 2022 9:38 AM

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Answer 1

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bruno75

Community Specialist

Dec 23, 2022 7:05 PM in response to caroleefromjuneau

Hey here caroleefromjuneau,

We'd like to help look into what's happening by ruling out some possible causes, along with better understanding what's happening:

As you mentioned logging into your Apple ID works without any issues on your iPhone, let's focus on testing signing in a different way on your Windows PC. If you test signing into the Apple ID management website, do you have any issues? Here's the link to test in a browser in your Windows PC: Manage your Apple ID
Where exactly are you trying to sign in on your Windows PC?
From the error message you're seeing when you try signing in on your Windows PC, is the only thing it shows that the password is incorrect, or does it show more to the message?
If you've been able to sign in on your Windows PC in the same location in the past, when did this first start?
We also recommend making sure that Caps Lock isn't enabled as an Apple ID password is case-sensitive.

Cheers!

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Apple id won't accept password on computer

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