I bought an item in the game, the money paid, but I didn't get the item.

I bought an item in the game, the money paid, but I didn't get the item.

Posted on Dec 22, 2022 10:41 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2022 8:21 AM

Hi kusuma,


Here are several documents about things you can try in this situation:


"If you don’t see your in-app purchases" click here --> - If you can't find or use your in-app purchases - Apple Support


Click on this link to learn 'How to contact an app developer' about problems running an app or problems restoring purchases. --> How to contact an app developer - Apple Support


If you cannot resolve the problem with the developer contact Apple:


Report a Problem - https://reportaproblem.apple.com/?s=6


If you still have problems, click here --> Choose your country or region - Official Apple Support Select your country, then a product.



2 replies
Question marked as Top-ranking reply

Dec 23, 2022 8:21 AM in response to kusuma17

Hi kusuma,


Here are several documents about things you can try in this situation:


"If you don’t see your in-app purchases" click here --> - If you can't find or use your in-app purchases - Apple Support


Click on this link to learn 'How to contact an app developer' about problems running an app or problems restoring purchases. --> How to contact an app developer - Apple Support


If you cannot resolve the problem with the developer contact Apple:


Report a Problem - https://reportaproblem.apple.com/?s=6


If you still have problems, click here --> Choose your country or region - Official Apple Support Select your country, then a product.



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I bought an item in the game, the money paid, but I didn't get the item.

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