Verification code not working for resetting Apple ID password

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Verification code not working for resetting Apple ID password

Hello,

I am currently switching to an iPhone 11 (which was previously my mother’s and she gave it to me). She had logged in with an Apple ID via her phone number, but she forgot her password. Hence we requested apple for a reset. We were told that an update regarding the same would come in 24 hours. After 24 hours, they told me that the waiting period for receiving the verification code for the password reset would take 12 days. We waited. Finally, when the time came, we tried giving the verification code to iforgot.apple.com, which came via SMS, but it did not take it in. We tried several times with various codes apple had sent us one by one, but none worked. Then it is now showing an error, even when logging to iforgot.apple.com. Can someone help?

PS- the account I am writing the query with is my own, and want to login to the new iPhone with the same, hence was trying to log out.

Posted on Dec 23, 2022 4:54 AM

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Answer 1

Top-ranking reply

destiny241

Community Specialist

Dec 26, 2022 10:14 AM in response to rhik67

Hello rhik67,

It sounds like your mother had to start account recovery in order to regain access to her Apple ID, but the verification codes that were sent are not being accepted.

In this case, we'd recommend contacting Apple Support directly about this: Official - Apple Support

They'll need to take it from here.

After you sort this out with Apple Support, we'd suggest having your mother take these related steps to make sure the device is ready for gifting it away: What to do before you sell, give away, or trade in your iPhone or iPad

Wishing you well, take care.

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