I have a new iPhone 14 pro max. One of my app screens has stopped moving. I can still change the other app screens they just show up on top of of the stopped screen. I have turned off and on, reset my phone, tried to delete one of the apps but it doesn’t change. Does anyone have any suggestions? Oh and I can’t get any ringing on my phone.
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 16
Not sure what you mean by "Reset my phone" but...
First thing I advise is to try a Forced restart
Force restart iPhone – Apple Support (UK)
If no better you could Backup, restore to factory, maybe set up without restoring backup and test at that point,, then restore from the backup:-
(If the phone needs attention you will have to do this anyway)
See here for the resources you need. Allow a couple of hours:
How to back up your iPhone, iPad, and iPod touch - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
If the problem remains then do step (2) again but set up as new without restoring any backup.
If it fixes it then it is probably a rogue app or setting.
if that does not help you may need apples help
Genius Bar Reservation and Apple Support Options - Apple
and/or
Not sure what you mean by "Reset my phone" but...
First thing I advise is to try a Forced restart
Force restart iPhone – Apple Support (UK)
If no better you could Backup, restore to factory, maybe set up without restoring backup and test at that point,, then restore from the backup:-
(If the phone needs attention you will have to do this anyway)
See here for the resources you need. Allow a couple of hours:
How to back up your iPhone, iPad, and iPod touch - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
If the problem remains then do step (2) again but set up as new without restoring any backup.
If it fixes it then it is probably a rogue app or setting.
if that does not help you may need apples help
Genius Bar Reservation and Apple Support Options - Apple
and/or
iPhone 14 Pro Max screen freezes
