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Cannot find how to get app refunded

I bought procreate for $9.99 and have been using it until this past weekend when they made my stylus no longer compatible. I cannot use the app anymore and asked them for a refund, but Procreate said to ask Apple for the refund. I tried going through the app refund process, but am unable to select the Procreate app. How can I get my money back?

iPad mini 4 Wi-Fi

Posted on Dec 23, 2022 6:08 PM

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Question marked as Top-ranking reply

Posted on Dec 25, 2022 9:44 AM

but the app does not appear in the list to chose for a refund.

That also depends on when you purchased the app.

You must request the refund within the refund period (thought within 90 days). 


On your iPhone you can check / search easily.

Go to -> Settings -> tap your profile -> tap Media and purchases -> View account -> log in.

Scroll to and tap -> Purchase history -> tap the last  90 days.

You will then see a list of 'years' and you can select a year to view.

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5 replies
Question marked as Top-ranking reply

Dec 25, 2022 9:44 AM in response to Pixie_Gal

but the app does not appear in the list to chose for a refund.

That also depends on when you purchased the app.

You must request the refund within the refund period (thought within 90 days). 


On your iPhone you can check / search easily.

Go to -> Settings -> tap your profile -> tap Media and purchases -> View account -> log in.

Scroll to and tap -> Purchase history -> tap the last  90 days.

You will then see a list of 'years' and you can select a year to view.

Dec 24, 2022 3:46 AM in response to Pixie_Gal

Try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 


Cannot find how to get app refunded

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