Help I’m getting a message about my iphone battery not being a legitimate verified apple battery. My phone is now having trouble charging and is unfortunately not updated. How do I get my iphone 11pro to charge so I can update it?

Help I’m getting a message about my iphone battery not being a legitimate verified apple battery. My phone is now having trouble charging and is unfortunately not updated. How do I get my iphone 11pro to charge so I can update it?

iPhone 11 Pro, iOS 14

Posted on Dec 23, 2022 7:06 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2022 7:13 PM

Did you replace the battery in the phone recently? If you did, the shop did not install a genuine Apple battery. Take the phone back and get the right part installed or get your money back.


You will only find a genuine battery at the Apple Store or an authorized Apple Service Shop.


When the correct part is installed, the message will go away and the battery will charge normally and Battery Health - Maximum Capacity will be at 100%


If you did not have the battery replaced, then you need to head to the Apple Store or authorized Apple Service shop to let them take a look.



Similar questions

1 reply
Question marked as Top-ranking reply

Dec 23, 2022 7:13 PM in response to badore1

Did you replace the battery in the phone recently? If you did, the shop did not install a genuine Apple battery. Take the phone back and get the right part installed or get your money back.


You will only find a genuine battery at the Apple Store or an authorized Apple Service Shop.


When the correct part is installed, the message will go away and the battery will charge normally and Battery Health - Maximum Capacity will be at 100%


If you did not have the battery replaced, then you need to head to the Apple Store or authorized Apple Service shop to let them take a look.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Help I’m getting a message about my iphone battery not being a legitimate verified apple battery. My phone is now having trouble charging and is unfortunately not updated. How do I get my iphone 11pro to charge so I can update it?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.