iCloud account

I’m trying to switch my email from gmail to iCloud without losing my info but it keeps saying

(You can only add the @icloud.com address that is already on file in your account.)


Posted on Dec 24, 2022 12:58 AM

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1 reply

Dec 26, 2022 1:40 PM in response to zin168

Hello zin168,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with changing your Apple ID. Follow the steps listed here to see if they resolve the issue: Change your Apple ID


"How to change your Apple ID to a different email address

  1. Go to appleid.apple.com and sign in.
  2. In the Sign-In and Security section, choose Apple ID.

  3. Enter the email address that you want to use as your Apple ID.

  4. Choose Change Apple ID.
  5. If you changed your Apple ID to a third-party email address, check your email for a verification code, then enter the code. Learn what to do if you didn't get the email.
  6. If you use services like iCloud or Messages to share with friends and colleagues, sign in to those services with your updated Apple ID.

If you can't change your Apple ID

If you try to change your Apple ID to an @icloud.com email address that was created within the last 30 days, you will be asked to try again later.

If you see a message that the email address you want to use isn't available or is already in use, check that you or a family member aren't already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it. 

In some countries or regions, you can use your phone number as your Apple ID. But if your Apple ID is an email address, you can't change it to a phone number.

If your Apple ID is a phone number

You can change your Apple ID to a different mobile phone number.


Learn more


We hope this helps.


Cheers!

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