Burnt smell of new iPad Air 5th generation

is it normal to smell burnt , from a new iPad when charged for the first time?

iPad Air, iPadOS 16

Posted on Dec 24, 2022 10:30 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 24, 2022 10:43 AM

No. This is not normal.


If you notice a burning smell, disconnect the iPad and discontinue use. Set the iPad aside somewhere safe, away from flammable materials - and seek assistance directly from Apple Support - or preferably the Genius Bar at physical Apple Store or Apple Authorised Service Provider.


You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to alternative Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You can visit the Genius Bar at any Apple Store or Apple Authorised Service Provider (AASP):

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Dec 24, 2022 10:43 AM in response to yeshwanth263

No. This is not normal.


If you notice a burning smell, disconnect the iPad and discontinue use. Set the iPad aside somewhere safe, away from flammable materials - and seek assistance directly from Apple Support - or preferably the Genius Bar at physical Apple Store or Apple Authorised Service Provider.


You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to alternative Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You can visit the Genius Bar at any Apple Store or Apple Authorised Service Provider (AASP):

Genius Bar Reservation and Apple Support Options - Apple

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Burnt smell of new iPad Air 5th generation

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