Logitech options Version 10.00.75 is not getting installed.

Question

Logitech options Version 10.00.75 is not getting installed.

Logitech Options
Software Version: 10.00.75
Last Update: 2022-11-10
OS: macOS 11, macOS 12.0, macOS 13

MacOs - Ventura 13.0.1 (22A400)

I am not able to install Logitech Options in my Mac. The installations starts but terminates after few mins automatically. In the end no software is installed. Rebooted, tried other online community provided instructions.

I am not able to get this fixed.

Any solution to the fix is appreciated !

Logs:

2022-12-24 10:36:53.147 LogiMgr Installer[2195:36952] No previous version of Logitech Preference Manager or Logitech Options has been detected.
2022-12-24 10:36:53.148 LogiMgr Installer[2195:36952] LogiMgrInstaller - mode: InstallerModeDefault
2022-12-24 10:36:53.148 LogiMgr Installer[2195:36952] LogiOptions Installer: Launching /Users/xxx/Downloads/LogiMgr Installer 10.00.75.app/Contents/Resources/LogiOptions Installer.app/Contents/MacOS/LogiOptions Installer ...
2022-12-24 10:39:42.590 LogiMgr Installer[2195:36952] LogiOptions Installer: ... /Users/xxx/Downloads/LogiMgr Installer 10.00.75.app/Contents/Resources/LogiOptions Installer.app/Contents/MacOS/LogiOptions Installer completed.
2022-12-24 10:39:42.590 LogiMgr Installer[2195:36952] Attempt to launch Options...
2022-12-24 10:39:42.590 LogiMgr Installer[2195:36952] -- installation complete: YES
2022-12-24 10:39:42.590 LogiMgr Installer[2195:36952] LogiOptions Installer: about to launch Options.
2022-12-24 10:39:42.591 LogiMgr Installer[2195:36952] LogiOptions Installer: could not launch Options. Error: Error Domain=NSCocoaErrorDomain Code=260 "The application ‚ÄúLogi Options‚Äù could not be launched because it was not found." UserInfo={NSURL=file:///Applications/Logi%20Options.app/Contents/MacOS/Logi%20Options, NSLocalizedDescription=The application ‚ÄúLogi Options‚Äù could not be launched because it was not found., NSUnderlyingError=0x60000216c360 {Error Domain=NSOSStatusErrorDomain Code=-43 "fnfErr: File not found" UserInfo={NSURL=file:///Applications/Logi%20Options.app/Contents/MacOS/Logi%20Options}}}

Saving session...
...copying shared history...
...saving history...truncating history files...
...completed.
Deleting expired sessions...       3 completed.

Thanks,

Po

MacBook Pro

Posted on Dec 24, 2022 10:43 AM

Reply

Answer 1

Dec 26, 2022 3:05 PM in response to humanspeciesinmultiverse

Are you running /Applications/Logi Options? The icon should be in your /Applications folder since you successfully install the App. Re-running from the installer in downloads may fail once it's actually installed into /Applications.

What Logitech peripherals are you using with Logi Options? There is a newer Logi Options+ that just released and is version 1.30.7349 but it only supports newer Logitech devices, however that list is growing rapidly.

List of support Logitech devices at the bottom of the page for Mice / Keyboards:

https://www.logitech.com/en-us/software/logi-options-plus.html#supported-mice

Reply

Answer 2

R_Gabriel

Community Specialist

Dec 26, 2022 3:14 PM in response to humanspeciesinmultiverse

Hey there, and welcome to Apple Support Communities humanspeciesinmultiverse,

We can certainly understand your concern and are to help as much as we can.

This looks like an issue with the third party software from Logitech. We recommend contacting them for additional support in using and installing their application. Check out these steps on how to contact them.

" Contact the developer of a macOS app

Open the App Store on your Mac.
Click the sign-in button or your photo.
A list of apps appears. Click the app that you want. If you can't find the app, use the search bar.
The app's product page appears. Click Support or App Support. If you don't see Support or App Support, make sure that you're signed in with the correct Apple ID.

In the App Store on Mac, find the Support or App Support button near the ratings and reviews.

"

For additional information check out this link: How to contact an app developer - Apple Support

These steps will help ensure you an easy way in contacting an app developer.

Kindest regards!

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Logitech options Version 10.00.75 is not getting installed.

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