My digital unlimited subscription isn’t connected to my NY times account. How do I connect them?
I have an unlimited digital subscription but when I log onto my New York Times app on the phone my subscription isn’t reflected
User profile for user:
Chris_V89
User level:
Community Specialist
Hey there caryn8026,
Thanks for reaching out to the Apple Support Communities. To get started, is this a New York Times All Access and News subscription that you purchased through Apple? If so, you may need to gain access by verifying the subscription purchase on your iPhone.
For steps on how to do this, check out this link here under the "Troubleshooting the iOS app" section: iOS News App - Help
I purchased a subscription through Apple, but I cannot access locked NYTimes content — what should I do?
Nw York Times All Access and News subscriptions can be purchased through Apple. If you purchased your subscription through Apple, then you can restore your access by verifying the subscription purchase on the device. To do so, tap the Settings icon on the top-right hand side of the app. In the Settings menu, select Restore Subscription. If the issue persists, please report the issue through the app. To report the issue, tap the Account icon on the top right. Select, Settings from the top right. Select Report a Bug and describe, in detail, the issue you are experiencing. Then, select Submit.
Let us know if that's able to help.
Take care!