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I have a brand new IPhone 14 plus and when I press the side button it shuts off but doesn’t lock. That means that anyone can open my phone without a password by just swiping up. I already tried looking on settings, but I also don’t have the option for Face ID. Can anyone tell me how to fix this?
[Re-Titled by Moderator]
iPhone 14 Plus
I just updated to the newest software available and my phone still doesn’t lock while asleep.
I just updated to the newest software available and my phone still doesn’t lock while asleep.
Hello Hannah-Browne,
Thank you for reaching out in Apple Support Communities. Pressing the side button on your iPhone 14 Plus should lock your iPhone and go to sleep. If it's powering off unexpectedly when pressing the side button, we recommend to ensure that your iPhone has the latest version of iOS 16.2 installed. This helps to provide software improvements and enhanced security updates. Here's how:
Update your iPhone or iPad wirelessly
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
That information is outlined here for reference: Update your iPhone or iPad
Once you have the latest version of iOS 16.2 installed, you can go to Settings > Face ID & Passcode. Within this section, you can configure the settings for Face ID and your passcode.
Best regards.
Thank you for the reply Hannah-Browne!
Just to confirm, did you set up a passcode on your new iPhone? This would be needed in order to lock your device. Look here:
If the issue persists, reach out to Apple directly here to further investigate this:
Cheers!
I’ll bet it locks, but since it has Face ID if you’re looking at it that unlocks it when you swipe up. Try facing it away from you and pressing the Side button. Then swipe up without looking at it, or have someone else try to unlock it.
What option don’t you have? Settings/Face ID & Passcode:
or Settings/FaceID & Passcode/Require Passcode (which you have to scroll down to see):
I haven’t set up Face ID yet and I tried that and it still opened without a passcode.
Did you set a passcode?
Assuming you did, go to Settings/Face ID & Passcode/Require Passcode and make sure it is set to Immediately.
I don’t have that option in my settings.
iPhone 14 won't lock when pressing side button
