Location spinning, clock off

What can confuse location services?


Twice I’ve woken to my alarm to find my iPhone time is behind by an hour.

When I go to location there is a spinning wheel. If I restart my phone it comes up correctly.


Any ideas of why this is happening?

Very disconcerting!


(This morning I found the power had been off during the night)

iPhone 11 Pro

Posted on Dec 26, 2022 11:35 AM

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Dec 27, 2022 6:58 PM in response to dlynne7d

Hey there dlynne7d,


It sounds like you can temporarily resolve the issue you are having with attempting to load your Location Services settings by restarting your iPhone. However, we want to make sure that this issue gets resolved so that you do not have to continue to restart your iPhone all the time.


Let's team up to take a closer look at these issues you described. We'd like to start with confirming more details to better understand the two issues, along with ruling out some possible causes:


  1. You mentioned there was an issue with power being off during the night, but are we correct in understanding your iPhone spent all of its battery charge during the night? The more details you provide, the better we'll understand what you meant.
  2. Regarding the alarm going off an hour prior to what it was set, has this occurred only once, or does it occur with every alarm?
  3. When did these two issues start?
  4. Since you have a compatible iPhone model, the latest version is iOS 16.2. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.


If you go into your Settings > General > Date & Time, is the information correct there?


Also, if you connect to a different network, does the issue remain? Or is this happening when connected to cellular data?


This information can help with isolating this issue further.


Cheers!

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Location spinning, clock off

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