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Whatsapp / iCloud / Dual Sim / Backup issues?

iOS 16.2

SIM and e-SIM in use, 2 different numbers

1 Whatsapp (e-SIM number), 1 Business Whatsapp (SIM number)


Whatsapp backup data is visible in 2 different locations, once in iCloud Backup and in iCloud itself, although the 2 backup sizes are different. If I manually chose to backup Whatsapp nothing happens. Business Whatsapp only shows data in iCloud Backup. Manual backup works normal.


Screenshots for reference. For now I use a third-party app to backup Whatsapp, just in case.


iCloud - Whatsapp backup data, no Business Whatsapp data



iCloud Backup - data of both Whatsapp and Business Whatsapp



Manual Whatsapp backup stuck, nothing happening



Any guidance or advice? Thanks

iPhone 11 Pro Max

Posted on Dec 26, 2022 8:56 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 26, 2022 9:11 PM

Best to ask Meta Support for assistance with questions and concerns and proper backup practices involving WhatsApp.


Contact a third-party vendor - Apple Support


3 replies

Whatsapp / iCloud / Dual Sim / Backup issues?

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