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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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Level 1

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Real AirPods Pro - Cannot verify Airpods

Hello, I received Airpods pro, which are real, the serial number of the headphones can be found even with the warranty on the apple website, but even so, after connecting, it tells me that they cannot be verified if they are real. Does anyone know what I can do please?

Posted on Dec 27, 2022 12:49 AM

Top-ranking reply

Ingo2711

Level 9

73,017 points

Posted on Dec 27, 2022 1:38 AM

You should contact the official Apple support about that:

Contact Apple for support and service - Apple Support

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Real AirPods Pro - Cannot verify Airpods

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