Cannot Verify AirPods

Kristi_We Said:

"Cannot Verify AirPods: When I enter the serial number in the link/website you sent me, I get this message...'We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.' Does this mean it's not finding the serial number? Thanks, Kristi"

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About this Message:

I suspect that they are a return that was never washed off of Apple's device database. So, contact Apple Support. They'd have the answer to this, upfront.

Apple Phone Support:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Kristi_We wrote:

Are their any other ways to tell if they aren't genuine? Can you check on that serial number please???

Serial numbers can be copied. And variously have been.

Kristi_We Said:

"Cannot Verify AirPods: Are their any other ways to tell if they aren't genuine? Can you check on that serial number please???"

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Discovering AirPods' Genuineness:

Perform the Following:

1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
2. Enter the Serial Number Here: Check Your Service and Support Coverage - Apple Support
3. If they show up as AirPods, then all is fine.

If you have to pair your AirPods using the Bluetooth menu in settings, they are not genuine.

You can check the serial number here:

Check Your Service and Support Coverage - Apple Support