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💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
I need to know if the Airpods I purchased on Facebook marketplace are legit Apple produced airpods or if I got scammed.
I am getting a notice when I connect to bluetooth saying
"Cannot Verify AirPods" "These headphones could not be verified as genuine apple airpods
would you like to connect anyway?"
The serial number is GW****MMT printed on both the airpods as well as the box.
Thank you,
Kristi
[Edited by Moderator]
Kristi_We Said:
"Cannot Verify AirPods: When I enter the serial number in the link/website you sent me, I get this message...'We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.' Does this mean it's not finding the serial number? Thanks, Kristi"
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About this Message:
I suspect that they are a return that was never washed off of Apple's device database. So, contact Apple Support. They'd have the answer to this, upfront.
Apple Phone Support:
Kristi_We Said:
"Cannot Verify AirPods: When I enter the serial number in the link/website you sent me, I get this message...'We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.' Does this mean it's not finding the serial number? Thanks, Kristi"
-------
About this Message:
I suspect that they are a return that was never washed off of Apple's device database. So, contact Apple Support. They'd have the answer to this, upfront.
Apple Phone Support:
When I enter the serial number in the link/website you sent me, I get this message...
"We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
Does this mean it's not finding the serial number?
Thanks,
Kristi
Kristi_We wrote:
Are their any other ways to tell if they aren't genuine? Can you check on that serial number please???
Serial numbers can be copied. And variously have been.
Kristi_We Said:
"Cannot Verify AirPods: Are their any other ways to tell if they aren't genuine? Can you check on that serial number please???"
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Discovering AirPods' Genuineness:
Perform the Following:
If you have to pair your AirPods using the Bluetooth menu in settings, they are not genuine.
Are their any other ways to tell if they aren't genuine? Can you check on that serial number please???
Cannot Verify AirPods
