You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone X A1901 IOS 16.2 Face ID and True Tone

so i was sitting on my MacBook and i needed to use my iPhone 10 then i used face id it did not work so i put my password in. i went into settings and it said that there was a issue with the face id and true tone was not available. so i force restarted my iPhone then it came back a few minutes later it shut off and face id and true tone disappeared then i force restarted 3 times then it came back then it restarted again and i lost it (it keeps happening and I'm getting a bit annoyed)


its keeps restarting itself and its annoying me!!!

Anybody know how to fix?? i tested face id with Memoji and it fine! so it can't be a face id failure!!

iPhone X

Posted on Dec 27, 2022 8:35 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 27, 2022 9:30 AM

SteveAlwan112 wrote:

so i was sitting on my MacBook and i needed to use my iPhone 10 then i used face id it did not work so i put my password in. i went into settings and it said that there was a issue with the face id and true tone was not available. so i force restarted my iPhone then it came back a few minutes later it shut off and face id and true tone disappeared then i force restarted 3 times then it came back then it restarted again and i lost it (it keeps happening and I'm getting a bit annoyed)

its keeps restarting itself and its annoying me!!!
Anybody know how to fix?? i tested face id with Memoji and it fine! so it can't be a face id failure!!


See if you qualify here:

iPhone X Display Module Replacement Program for Touch Issues

iPhone X Display Module Replacement Program for Touch Issues - Apple Support


Trouble shooting—

If you can't update or restore your iPhone or iPod touch

If you can't update or restore your iPhone or iPod touch - Apple Support





Contact Apple Support, make a Genius Bar reservation or visit an Apple Authorized Service Provider to arrange for it to be inspected and to establish your available service options:


Contact - Official Apple Support

https://twitter.com/applesupport


1 reply
Question marked as Top-ranking reply

Dec 27, 2022 9:30 AM in response to SteveAlwan112

SteveAlwan112 wrote:

so i was sitting on my MacBook and i needed to use my iPhone 10 then i used face id it did not work so i put my password in. i went into settings and it said that there was a issue with the face id and true tone was not available. so i force restarted my iPhone then it came back a few minutes later it shut off and face id and true tone disappeared then i force restarted 3 times then it came back then it restarted again and i lost it (it keeps happening and I'm getting a bit annoyed)

its keeps restarting itself and its annoying me!!!
Anybody know how to fix?? i tested face id with Memoji and it fine! so it can't be a face id failure!!


See if you qualify here:

iPhone X Display Module Replacement Program for Touch Issues

iPhone X Display Module Replacement Program for Touch Issues - Apple Support


Trouble shooting—

If you can't update or restore your iPhone or iPod touch

If you can't update or restore your iPhone or iPod touch - Apple Support





Contact Apple Support, make a Genius Bar reservation or visit an Apple Authorized Service Provider to arrange for it to be inspected and to establish your available service options:


Contact - Official Apple Support

https://twitter.com/applesupport


iPhone X A1901 IOS 16.2 Face ID and True Tone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.