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User profile for user: Jonah82
Jonah82 Author
User level: Level 1
19 points

STOP sign and non Recovery Mode

My late 2019 iMac has crashed and will not let me into Recovery Mode. I made a bootable drive with High Sierra BUT the iMac will not run the install. It just shows a STOP sign and then a few moments later shuts down the iMac. Apple Store installed the software onto the erased drive and it was working for a couple of days but showed a problem by not being able to run MS Office 2019. It just kept asking for a licence. MS were unable to help me. Apple the same. The drive just refuses to do anything.

Help!


Jonah



Posted on Dec 27, 2022 2:58 PM

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User profile for user: judysings
judysings
User level: Community Specialist

Posted on Dec 28, 2022 4:19 PM

Good afternoon Jonah82,


It might be helpful for you to contact Apple again and ask to speak with a Senior Advisor regarding the issue you are having with your iMac.


Contact Apple for support and service


Take care.




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STOP sign and non Recovery Mode

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