MacBook account is locked I rest the password but I still can't enter on my laptop

Hello cyn199,

Let's start off by checking the helpful steps in this article which can help with this issue: Reset your Mac login password. You have two options:

"Reset your login password using your Apple ID

If you associated your user account with your Apple ID, you can use your Apple ID to reset your login password.

1. Click the question mark  next to the password field.
2. If you don’t see a question mark , press and hold the power button until your Mac shuts down, then press the power button to restart your Mac.
3. Click the arrow  next to “reset it using your Apple ID.”
4. If you don’t see an arrow , see the Apple Support article If you can’t reset your Mac login password.
5. Enter an Apple ID and password, then click Next.
6. Follow the instructions to reset your login password.

If you don’t remember your Apple ID password, see If you forget your Apple ID or password.

Reset your login password using a recovery key

If you turned on FileVault encryption and created a recovery key, you can use the recovery key to reset your login password.

1. Click the question mark  next to the password field.
2. If you don’t see a question mark , press and hold the power button until your Mac shuts down, then press the power button to restart your Mac.
3. Click the arrow  next to “reset it using your recovery key.”
4. If you don’t see an arrow , see the Apple Support article If you can’t reset your Mac login password.
5. Enter the recovery key, then click Next.
6. Follow the instructions to reset your login password."

Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!