New iphone 14 mail not syncing

Hi


I recently got the new iphone 14, I fully backed up my old iphone to the cloud before transferring to my new iphone. Ever since the transfer only 3000 of my gmail emails have downloaded to the phone and I have tried everything but most of my old emails have not downloaded. On gmail on my macbook all my old emails are still there. I have tried uninstalling and reinstalling the mail app, and re adding my gmail account to my phone and checking IMAP settings but nothing is working. This is an issue if I want to search my old emails on my iphone. Exactly 3000 emails only download each time. All my other email accounts have downloaded with no issues.

iPhone 14 Pro

Posted on Dec 28, 2022 10:57 AM

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5 replies

Dec 29, 2022 12:46 PM in response to rachelh1993

Thanks for keeping the thread up to speed rachelh1993,


Since your email messages are showing on the website, and in another email client, try removing and re-adding the account:


1: Go to Settings  > Mail > Accounts.
2: Tap the email account you want to remove, then turn off Mail.

Add and remove email accounts on iPhone


Restart your iPhone, than return to Settings > Mail > Accounts to re-enable the account.


We hope this helps!

Dec 29, 2022 11:13 AM in response to rachelh1993

Hello rachelh1993,


We understand these missing emails appear on your MacBook. With an IMAP account, you'll want to verify what emails appear on your email service provider's server. To do so, please check for those missing emails using a web browser using the steps in Sign in to Gmail - Computer


  1. "On your computer, go to Gmail.
  2. Enter your Google Account email or phone number and password.
    • If information is already filled in and you have to sign in to a different account, click Use another account.
    • If you get a page that describes Gmail instead of the sign-in page, at the top right of the page, click Sign in."


If the emails are missing there, your email service provider's support site provides additional suggestions to potentially recover them in Gmail messages are missing .


Regards.

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New iphone 14 mail not syncing

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