Hi notty,
If an app or feature on your device is not working, it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution. See how to use Screen Time on an iPhone, iPad, or iPod touch by clicking here --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support
Related information about how restrict access to certain features --> Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support