AirPods stuck in Customs

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Level 1

4 points

AirPods stuck in Customs

I ordered AirPods 2nd gen and on the ups app it’s showing me this message.Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information.

2022-12-29 5:50 AM. They haven’t even given me any information or telephone number to call the non- ups broker. I live in Ontario and I just do not get why my AirPods are imported from usa. They should have a warehouse in Ontario or asleast in Canada so they can ship quickly and customers like me do not have to wait for weeks

Posted on Dec 29, 2022 6:07 AM

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Answer 1

AnnieL2

Community Specialist

Dec 30, 2022 9:07 AM in response to sarthak167

Good day to you sarthak167,

We’re going to suggest you reach out to Apple directly for assistance with an order. Here’s a link with their contact details for your region - Contact - How to Contact Us - Apple (CA)

For easy access though, here they are as well -

Sales and Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753).

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753.

Thanks.

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AirPods stuck in Customs

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