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No internet connection for Facebook, messenger, WhatsApp, and Alexa.

Unable to get a connection for the above. It states no internet connection. However other functions work normally ie. Standard messenging, access to internet. Settings say connected to network.

iPhone 6s, iOS 15

Posted on Dec 29, 2022 6:21 AM

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2 replies

Dec 29, 2022 6:25 AM in response to Jeanetteann01

Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is first part and then getting connected to Internet is the second

  1. If you are connected to a Wifi, doesn't necessarily mean you are connected to internet. If you are not connected to wifi could be a problem of iPhone settings or Router/Modem Settings
  2. If you are not connected to internet is the sole issue of Router / Modem Settings. Contact you ISP immediately


Internet Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


Connect to the WiFi network in question.


  1. Launch the Settings app.
  2. Tap Wi-Fi.
  3. Tap the Info button next to the WiFi network name. (It looks like a lower-case 'i' in a circle.)
  4. Ensure that the Auto-Join switch is on.
  5. If Auto-Join is off, turn it on



Have you tried forgetting the network and reconnecting for reassigning your IP address from DHCP pool. At times when you move from one network to another the wifi at times does not immediately get hooked on to home wifi. 


Privacy Settings

  1. Toggle off Location Services. Go to Settings > Privacy > Location Services and turn it off
  2. Many users find that disabling System Services’ WiFi Networking solves the problem
  3. Go to Settings > Privacy > Location Services > System Services > and toggle off WiFi Networking


Consider more secure wifi configuration.

Change your router’s WiFi to use WPA2-AES (CCMP) with no WPA or TKIP. Updating this setting ensures that your devices always connect in one encryption mode


  1. TKIP is obsolete and not considered secure. Choose WPA2, the latest encryption standard, with AES encryption for optimal security
  2. If your router doesn’t specify TKIP or AES, the WPA2 option probably uses AES


No internet connection for Facebook, messenger, WhatsApp, and Alexa.

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