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How do I cancel a pending purchase.

How do I cancel a pending purchase from an app from the app store. There were not enough funds on a gift card.


iPhone 11, iOS 16

Posted on Dec 29, 2022 8:51 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2023 5:22 AM

If you have made a purchase from the App Store and the payment is pending due to insufficient funds on a gift card, you may be able to cancel the purchase and obtain a refund. Here are the steps you can take to cancel a pending purchase and request a refund:

  1. Open the App Store app on your device.
  2. Tap on your account icon in the top right corner of the screen.
  3. Tap on "Purchased" to view your list of purchased apps.
  4. Find the app for which you want to cancel the pending purchase and tap on it.
  5. Tap on the "Cancel" button next to the app's price.
  6. Confirm that you want to cancel the purchase by tapping on the "Cancel Purchase" button.
  7. If the purchase has already been charged to your payment method, you can request a refund by tapping on the "Report a Problem" button and following the prompts to report the issue and request a refund.

It's important to note that you may not be able to cancel a pending purchase or request a refund if the purchase has already been completed or if the app has been downloaded. In these cases, you may need to contact the app developer directly for assistance. If you continue to have problems cancelling a pending purchase or requesting a refund, you can contact Apple support for further assistance.

1 reply
Question marked as Top-ranking reply

Jan 1, 2023 5:22 AM in response to Mikemill1971

If you have made a purchase from the App Store and the payment is pending due to insufficient funds on a gift card, you may be able to cancel the purchase and obtain a refund. Here are the steps you can take to cancel a pending purchase and request a refund:

  1. Open the App Store app on your device.
  2. Tap on your account icon in the top right corner of the screen.
  3. Tap on "Purchased" to view your list of purchased apps.
  4. Find the app for which you want to cancel the pending purchase and tap on it.
  5. Tap on the "Cancel" button next to the app's price.
  6. Confirm that you want to cancel the purchase by tapping on the "Cancel Purchase" button.
  7. If the purchase has already been charged to your payment method, you can request a refund by tapping on the "Report a Problem" button and following the prompts to report the issue and request a refund.

It's important to note that you may not be able to cancel a pending purchase or request a refund if the purchase has already been completed or if the app has been downloaded. In these cases, you may need to contact the app developer directly for assistance. If you continue to have problems cancelling a pending purchase or requesting a refund, you can contact Apple support for further assistance.

How do I cancel a pending purchase.

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