all devices are updated in regards to software, and I have rebooted all
the devices. I have checked notification settings. Any other
suggestions? The articles regarding “ask to buy” have not proven to be
helpful as I have tried all of those.
Okay, that take a bunch off the top of my list. :-) That leaves me with:
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
I'll add that in the past few days there have been an unusual number of posts about this issue. Click on this link for Apple products feedback links --> Product Feedback - Apple
Apple may not respond but your comment will be read.