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Cannot complete my purchase in game

Dear sir


My purchase in my one of my game ( dragon ball dokkan battle) cannot complete,and I re-try few times also failure , can you please help to follow up?



iPhone 12 Pro, iOS 16

Posted on Dec 29, 2022 11:38 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2022 12:29 PM

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

 

See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Click here for more support and assistance.

1 reply
Question marked as Top-ranking reply

Dec 29, 2022 12:29 PM in response to chow164

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

 

See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Click here for more support and assistance.

Cannot complete my purchase in game

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