I can’t put a rented movie from AppleTV on chromecast but I can access others in the catalog using a browser. Why?

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Level 1

6 points

I can’t put a rented movie from AppleTV on chromecast but I can access others in the catalog using a browser. Why?

I understand in the AppleTV you can’t use chromecast. For those of us who don’t only pledge allegence to apple and might have other streaming devices, the work around is opening the site in the chrome browser.

Well I tried that for a rented movie and ended up wasting money. I logged in and only could movies in the catalog. Why can’t I see my rented movies in a browser, but I can see them in the app?

Posted on Dec 29, 2022 4:42 PM

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Answer 1

Top-ranking reply

Urquhart1244

Level 10

146,226 points

Dec 30, 2022 2:59 AM in response to ashdunny

As you noticed, the website tv.apple.com is for just Apple TV+ subscription content, not for rent/buy titles.

Select modern smart TVs have the possibility to install the Apple TV app, which allows users to access both Apple TV+ content and rented/purchased movie titles.

Alternatively, users can connect a supported external streaming device to their TV, which allows users to access both Apple TV+ and rented/purchased movie titles.

List of Apple TV app-supported smart TVs and third party streaming devices - Apple

Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support

All the ways to watch in the Apple TV app - Apple Support

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Answer 2

vazandrew

Level 8

40,834 points

Dec 30, 2022 10:39 AM in response to ashdunny

Only the Apple TV Plus content is, the other content is from the storefront within Apple's app and not included with the service (which is only what the website covers).

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Answer 3

vazandrew

Level 8

40,834 points

Dec 30, 2022 10:16 AM in response to ashdunny

The website is specifically for the streaming service whereas the app houses that service along with the storefront for rentals/purchases and other channels. You may still have access to the app if you own a smart TV or another streaming device (Roku, FireTV, Chromecast with Google TV). Perhaps verify that first so you can see if you can still access it before requesting the refund.

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Answer 4

ashdunny Author

Level 1

6 points

Dec 30, 2022 4:48 AM in response to Urquhart1244

Can refunds be offered in this case? I don’t want to watch a movie on my phone and the lack of consistency between the app and the browser page was deceiving. There’s no way customers could predict that rented movies are blocked out on browser.

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Answer 5

Urquhart1244

Level 10

146,226 points

Dec 30, 2022 5:25 AM in response to ashdunny

Can refunds be offered in this case?

See here: Request a refund for apps or content that you bought from Apple - Apple Support.

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Answer 6

ashdunny Author

Level 1

6 points

Dec 30, 2022 10:36 AM in response to vazandrew

I do have chromecast but not with google tv. I already requested the refund because it wasn’t clear that the rental wasn’t compatible with my equipment, while other appletv content is.

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