No Text Sounds or Notifications when screen locked

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26 points

No Text Sounds or Notifications when screen locked

I've had an issue where when my phone is locked screen, the phone does not play a sound or display a banner when a message is received. The phone is NOT in do-not-disturb/silent mode, nor is are the contacts set to do-not-disturb. the notifications for messages are turned on default sound, and the vibrate is turned on for messages as well. The phone receives notifications and banners normally when the screen is unlocked, but if the phone screen is locked it does nothing when a message is received. (the phone receives phone calls no problem when the screen is locked. I've tried for over a year to get the messages to work. I have been on an iPhone XS Max on ATT for the last couple of years. This week I switched to TMobile and bought a new iPhone 14 Plus. Excited to have my text notifications back after a few years of not having them... and sadly, i still do not get notifications when a message is received and the screen is locked.

I am now thinking this must be related to my icloud id/settings in some way, since the phone is new and the service is another carrier.

any suggestions are much appreciated.

iPhone 14 Plus

Posted on Dec 29, 2022 5:15 PM

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Answer 1

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smericle Author

Level 1

26 points

Dec 30, 2022 5:52 AM in response to SravanKrA

Thanks for the suggestions. I double checked all of these this morning. No luck.

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Answer 2

Dec 30, 2022 12:46 AM in response to smericle

Have you enabled Scheduled Summary?

Settings > Notifications > [Select the App that you are having trouble receiving immediate notifications]

See the pic below for a few examples. Please select immediate delivery.

Go to Settings and tap Notifications. Select an app under Notification Style. Under Alerts, choose the alert style that you want. If you turn on Allow Notifications, choose when you want the notifications delivered — immediately or in the scheduled notification summary.

Use notifications on your iPhone, iPad, and iPod touch

Change notification settings on iPhone

Go to Settings > Notifications.
To schedule a notifications summary, tap Scheduled Summary, then turn on Scheduled Summary. ...
To choose when you want most notification previews to appear, tap Show Previews, select an option—Always, When Unlocked, or Never—then tap.

More items...

Change notification settings on iPhone - Apple Support (IN)

You can allow access to Notification Center on the Lock Screen. Go to Settings > Face ID & Passcode (on an iPhone with Face ID) or Touch ID & Passcode (on other iPhone models). Enter your passcode. Scroll down and turn on Notification Center (below Allow Access When Locked).

View and respond to notifications on iPhone - Apple Support (IN)

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No Text Sounds or Notifications when screen locked

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