My last phone wouldn’t stop saying sos only and we tried everything to get it to work so finally I got a new phone and the bill is paid and now this one is saying it to we go to cricket they send us to Apple and then we go to Apple and they send us right back to cricket
iPhone SE, iOS 16
Hey there katrian,
The SOS indicates that your device is not connected to a network, but that it can make emergency calls if needed. It sounds like this has occurred on two different devices. Because of this, it is potentially an issue with your carrier, as they are the ones who provide the access to their mobile network.
That said, we absolutely want to do our due diligence and make sure there is nothing wrong with the iPhone itself. To do that, we can follow the troubleshooting guidance from the Apple Support article If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support. It addresses these exact issues, and we would recommend following all of the steps outlined in it.
Should the issue continue after that, we can recommend getting in touch with Apple Support directly. They will have access to the tools and resources necessary to further investigate what may be happening. You can reach them here: Get Support.
Have a lovely weekend.
Hey there katrian,
The SOS indicates that your device is not connected to a network, but that it can make emergency calls if needed. It sounds like this has occurred on two different devices. Because of this, it is potentially an issue with your carrier, as they are the ones who provide the access to their mobile network.
That said, we absolutely want to do our due diligence and make sure there is nothing wrong with the iPhone itself. To do that, we can follow the troubleshooting guidance from the Apple Support article If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support. It addresses these exact issues, and we would recommend following all of the steps outlined in it.
Should the issue continue after that, we can recommend getting in touch with Apple Support directly. They will have access to the tools and resources necessary to further investigate what may be happening. You can reach them here: Get Support.
Have a lovely weekend.
I’m having the exact same problem with my iPhone through Cricket. It started doing this about 2 weeks ago after the last update, periodically. Now it’s stuck in SOS only and won’t come off no matter what I do.
My phone is also doing this I got a new phone so I moved everything and then I did everything and i can’t move from sos even tho I have my sim and my settings says I have 2 phones under sim but I can’t delet it
Stuck in sos only
