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I have an iPad with obsolete email that I can no longer access. How can I use my iPad?/

My iPad has the email account on it that is no longer in use. Unable to use the iPad due to the incorrect email address. How can I change this?

Posted on Dec 31, 2022 8:15 AM

Reply
3 replies

Jan 1, 2023 4:18 PM in response to Melbatoast20

Hello Melbatoast20,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with accessing an iPad associated with an old Apple ID. You can recover the account by following the steps here if you forgot the password: If you forgot your Apple ID password


"Reset your Apple ID password on your iPhone or other trusted Apple device

  1. Go to Settings.
  2. Tap your name > Password & Security > Change Password.
  3. Follow the onscreen instructions to reset your password.
  4. Change your password in Settings on iPhone

You can also follow this process on a trusted iPad, iPod touch, or Apple Watch.

To reset your password on your trusted Mac, choose Apple menu  > System Settings (or System Preferences) > Sign in with your Apple ID (or Apple ID). Then click Password & Security, Change Password, and follow the onscreen instructions.

If you have a new Apple device

If you have a new Apple device or an Apple device that you aren't signed in to with your Apple ID, you can select "Forgot Apple ID or password?" wherever the option appears.

During device setup, you can find the "Forgot Apple ID or password?" option on the Apple ID sign-in screen. After setup, you can select an app or other option that prompts you to sign in:

  • iPhone, iPad, or iPod touch: Go to the Settings app and tap Messages.
  • Mac: Choose Apple menu  > System Settings (or System Preferences). Then click Sign in with your Apple ID (or Apple ID) and enter your Apple ID.



Reset your Apple ID password with the Apple Support app on a borrowed device

If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store.

  1. Open the Apple Support app on the borrowed Apple device. If needed, you can download the Apple Support app from the App Store.
  2. Scroll down to Support Tools, then tap Reset Password.
  3. Tap "A different Apple ID."
  4. Enter your Apple ID, tap Next, and follow the onscreen instructions to reset your password.

Any information that you enter will not be stored on the device.



Reset your Apple ID password on the web

If you don't have a trusted device, you can reset your password on the web — but the process might take a little longer.

When possible, the web process redirects you to a trusted device. If you'll have access to one of your trusted devices soon, it might be faster and easier to reset your password then.

Reset your password at iforgot.apple.com"


We hope this helps.


Cheers!

Jan 2, 2023 12:40 PM in response to Melbatoast20

Greetings Melbatoast20, we apologize that we misunderstood the issue.


Here’s how to change the email address associated with your Apple ID: Change your Apple ID - Apple Support.


Once you’ve successfully changed your Apple ID, you’ll need to sign out of the previous one with the old address and sign back in with the new one. This article lists the Apple ID services you may be using: What to do after you change your Apple ID or password - Apple Support You’ll need to perform this step with any Apple device your old Apple ID is signed into.


Feel free to get back to us with any questions or problems you may have.


All the best.


I have an iPad with obsolete email that I can no longer access. How can I use my iPad?/

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