Attached is an email I received this morning. Opening the first time it appeared normal. Opened the second time and it now looks like rubbish, just letters and numbers. I had this happen before but can’t remember how I remedied it. Any advice is appreciated. Only happened to this one email.
iPad, iPadOS 16
Hello Staci77,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with email displaying incorrectly on your iPad. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPad
"How to restart an iPad without a Home button
How to restart an iPad with a Home button
"
If that doesn't resolve the issue, does your iPad need updating to iPadOS 16.2? Do you have a recent backup for the data in your iPad in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch
Then update your iPadOS as outlined here: Update your iPhone or iPad
We hope this helps.
Cheers!
Hello Staci77,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with email displaying incorrectly on your iPad. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPad
"How to restart an iPad without a Home button
How to restart an iPad with a Home button
"
If that doesn't resolve the issue, does your iPad need updating to iPadOS 16.2? Do you have a recent backup for the data in your iPad in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch
Then update your iPadOS as outlined here: Update your iPhone or iPad
We hope this helps.
Cheers!
It appears that it corrupted through my MSN.com account. I deleted that account and left my Hotmail account active. Confusing but I used both for synch purposes. For the purpose of this email I will shorten explanation.
This fixed the issue. Now the email is formatted correctly.
Now keeping my fingers crossed all my IOS devices will synch my emails accordingly.
thanks for everyone’s help. Will add info in new becomes available.
Thank you for the reply Staci77!
You have taken some excellent steps so far.
To help us isolate this issue, does this occur with a specific sender or anyone that sends you an email? Does it appear like this if you open the same email on another device? If you're using a third-party mail account, try opening this email on the mail provider's website.
Keep us posted on the results.
Thank you.
A normal reboot or hard restart did not resolve the issue. My iPad is up to date with iPad IOS 16.2. The email is normal on my iPhone 13 Pro and MacBook so assuming it is a formatting glitch I’m missing.
Any other ideas are appreciated. Thank you.
Hi Staci77,
Glad to hear you found a resolution. Best wishes!
Corrupt email
