When a request to purchase is made from my daughters iPad the notification comes through to my iPhone in the message app. You are then not able to approve the purchase. The only way i can get it to work is if I turn off I message in settings. I’ve turned it off on her iPad and it works but that means I’ve lost the function of I messages.
iPhone 13, iOS 16
Hey spoke to apple and they gave the solution, told me to change the name of my phone, don’t know why it would make a difference but it did.
settings-general-about-name
I'm sorry to hear that you are not receiving "Ask to Buy" notifications on your iPhone. Here are a few steps you can try to troubleshoot and resolve the issue:
1. Check your settings: Make sure that "Ask to Buy" is enabled for your family members in the "Family Sharing" settings on your iPhone. You can find these settings by going to "Settings" > "Your Name" > "Family Sharing" > "Ask to Buy".
2. Check your notification settings: Make sure that you have enabled notifications for the App Store. You can do this by going to "Settings" > "Notifications" > "App Store" and making sure that the toggle next to "Allow Notifications" is turned on.
3. Restart your iPhone: Try restarting your iPhone to see if that resolves the issue. To restart your iPhone, press and hold the "Power" button until the "Slide to Power Off" slider appears. Then, slide the slider to power off your device. Wait a few seconds, then press and hold the "Power" button again to turn it back on.
4. Check for updates: Make sure that your iPhone is running the latest version of iOS. You can check for updates by going to "Settings" > "General" > "Software Update".
5. Check your internet connection: Make sure that your iPhone is connected to a stable internet connection. If you are connected to a public WiFi network or a cellular network with a weak signal, you may have trouble receiving notifications.
I hope these steps are helpful in troubleshooting and resolving the issue you are experiencing with "Ask to Buy" notifications. If you continue to have problems, it may be best to contact Apple support for further assistance.
The only solution I have found is to turn off I message on my daughters iPad. I think she turned it on and it started the fault. I turned it off and it returned to normal operation.
it would be nice for her to be able to use I message tho?
hope this helps
Thank you for your help I have checked and all setup. I’ve re started both pad and iPhone. The problem is when I message is turned on on either the pad or the iPhone (both) the notification comes in message form in iMessage. I can click on the message and it just takes me to the App Store to purchase the app but not to allow the purchase for my daughter. It seems iMessage is the problem. ???
Hi, Im getting this same problem, I get the message but no way to approve, however my partner does get the approve button. Can't understand why as im the organiser of the family group. Have you found a solution?
Ask to buy
