Silenced calls

Hi hbitar001,

Welcome to Apple Support Communities. We understand that you're having an issue with calls being silenced on your iPhone. We'd like to help.

Just to confirm, you mentioned that the feature is off. Are you talking about how to detect and block spam phone calls? This is when you silence all unknown phone calls that come in to your device. Check out this setting to see if it's enabled or not:

1. Go to Settings
2. Choose Phone
3. Scroll down and tap Silence Unknown Callers
4. If this feature is on, you want to turn that off.

If it's off, and you're still not getting phone calls as you'd expect, you will want to check if Do Not Disturb is enabled or if you have a scheduled Focus happening at the same time.

This is how you set up a Focus. Is this something you're using?

Set up a Focus

1. Go to Settings  > Focus, then tap a Focus—for example, Do Not Disturb, Personal, Sleep, or Work.

For the Focus you select, you can set up the options described in the steps below, but you don’t have to set up all of them.

2. Specify which apps and people can send you notifications during your Focus. See Allow or silence notifications for a Focus on iPhone.

After you specify which people and apps to allow notifications from, an Options link appears.

3. Tap Options, then do any of the following: 

* Show silenced notifications on the Lock Screen or send them to Notification Center: Turn Show On Lock Screen on or off.

* Darken the Lock Screen during this Focus: Turn on Dim Lock Screen.

* Hide notification badges on Home Screen apps: Turn on Hide Notification Badges.

4. When you’re finished selecting options, tap  at the top of the screen.

5. To change the Lock Screen to use with this Focus, tap the Lock Screen preview below Customize Screens, select a Lock Screen, then tap Done at the top of the screen.

6. To choose a Home Screen page to use with this Focus, tap the Home Screen preview below Customize Screens, select a page, then tap Done.

The Home Screen options that appear include the apps and widgets most relevant to the Focus you’re setting up.

To make changes to the Home Screen to customize it further for your Focus, see Move apps and widgets on the Home Screen.

6. To share your Focus across your Apple devices, tap , then turn on Share Across Devices (you must be signed in with the same Apple ID on all your devices).

After setting up your Focus, you can return to Settings > Focus at any time and change any of the options you chose above.

You can schedule a Focus to turn on automatically or turn it on or off in Control Center.

When you set up a Sleep Focus, you can also change your next bedtime and wake-up time, or adjust your sleep schedule by tapping Set Up Sleep in Health. See Set an alarm on iPhone or Add or change sleep schedules in Health on iPhone.

Let us know if you can identify anything listed above as the reason your calls are being silenced. We'll continue to help if needed.

Take care!