Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Runot4OurTime
Runot4OurTime Author
User level: Level 1
4 points

IMac Setup Stuck on Keyboard Pairing

Setup of new IMac stuck on Pair Bluetooth Keyboard. Using a cable connected keyboard. How do I get past this?


iMac 27″, macOS 10.12

Posted on Jan 2, 2023 7:36 AM

Reply
Question marked as Best reply
User profile for user: Runot4OurTime
Runot4OurTime Author
User level: Level 1
4 points

Posted on Jan 2, 2023 10:15 AM

Thank you but I don't have access to settings. I have only the 'Pair Your Keyboard' screen in Setup Assistant. I can restart but come to this screen and cannot advance. I am not trying to pair awireless keyboard. Using the cable connected keyboard that came with the IMac.

View in context

Similar questions

3 replies
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
141,680 points

Jan 2, 2023 8:35 AM in response to Runot4OurTime

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 


Reply

IMac Setup Stuck on Keyboard Pairing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up