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IMac Setup Stuck on Keyboard Pairing

Setup of new IMac stuck on Pair Bluetooth Keyboard. Using a cable connected keyboard. How do I get past this?

iMac 27″, macOS 10.12

Posted on Jan 2, 2023 7:36 AM

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Runot4OurTime Author

Level 1

4 points

Posted on Jan 2, 2023 10:15 AM

Thank you but I don't have access to settings. I have only the 'Pair Your Keyboard' screen in Setup Assistant. I can restart but come to this screen and cannot advance. I am not trying to pair awireless keyboard. Using the cable connected keyboard that came with the IMac.

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Runot4OurTime Author

Level 1

4 points

Jan 2, 2023 10:15 AM in response to rkaufmann87

Thank you but I don't have access to settings. I have only the 'Pair Your Keyboard' screen in Setup Assistant. I can restart but come to this screen and cannot advance. I am not trying to pair awireless keyboard. Using the cable connected keyboard that came with the IMac.

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Level 10

144,096 points

Jan 2, 2023 8:35 AM in response to Runot4OurTime

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

1. Connect the USB keyboard and mouse to the computer.

2. Open System Preferences – Bluetooth

3. Un-pair the wireless keyboard and mouse.

4. Turn off Bluetooth

5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support

6. Restart the computer normally.

7. Open System Preferences – Bluetooth

8. Turn on Bluetooth

9. Re-Pair the wireless keyboard and mouse.

10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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Level 10

144,096 points

Jan 2, 2023 10:23 AM in response to Runot4OurTime

Shut down the computer and restart while holding down the power key for about 15 seconds. If you still get stuck, please give AppleCare a call.

AppleCare Contact Info

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IMac Setup Stuck on Keyboard Pairing

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