Retrieving date from my backups

Hello makey,

After reviewing your post, it seems like you have an iPhone and you are trying to restore data from a backup, but you do not have the option to restore. We would recommend you use this article to help troubleshoot the issue.

Are you signed into iCloud with your Apple ID?

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

If you are not able to restore from an iCloud backup, this article may help.

1. "Confirm that you have a backup available.
2. Try to restore your backup on another network.
3. If you still need help, archive important data then contact Apple Support."

If restore from iCloud backup failed - Apple Support

Please don't hesitate to let us know if you need additional assistance.

Thank you for using Apple Support Communities. Have a nice day.

makey,

The screenshot's helpful, but it shows your Apple ID. Anytime you are sharing screenshots, and such, make sure your personal info is blocked so it's not seen. This is a public forum, so all information shared is viewable.

Let's get back to restoring from a backup. We have a few questions that will help us understand a little more about what's happening.

1 - Do you know the size of the backup? Looking at what you shared, you have 5GB of storage available.

2 - How old is the backup?

3 - What is the iOS version installed on the iPhone that is being used to restore the backup on?

This will show you how you can Locate backups of your iPhone, iPad, and iPod touch that might be available:

"Find and manage backups stored in iCloud

If you use iCloud Backup, you won't find a list of your backups on iCloud.com. Here's how to find your iCloud backups on your iOS or iPadOS device, Mac, or PC.

On your iPhone, iPad, or iPod touch:

1. Go to Settings > [your name] > iCloud.
2. Tap Manage Account Storage, then tap Backups.
3. Tap a backup to see more details about it, choose which information to back up, or delete the backup.

You can choose which content to back up only from the Settings menu of the device that stores that content. For example, while you can view your iPad backup from your iPhone, you can choose which iPad content to back up only from the Settings menu of your iPad."

If you don't see the backup in question, depending on how old it is, it may no longer be available. Let us know what you find.

We look forward to hearing back from you!

Hey makey,

We've got this! So from the screenshot you just shared, If you tap "Manage Storage", then on the next screen choose "Backups". Do you see the backup you're trying to restore here?

Keep us posted.

Take care!