Can’t use email or phone number

How are you supposed to get into your iCloud account, if you don’t have access to your old phone number or your iCloud email? And your iCloud email is what you used as your Apple ID?

Posted on Jan 2, 2023 12:58 PM

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Question marked as Top-ranking reply

Posted on Jan 3, 2023 3:06 PM

Hello fosteram2,


If you know you Apple ID password, there are other ways to authenticate your account and receive the two-factor code. Get a verification code and sign in with two-factor authentication - Apple Support


"Get a code from Settings on your trusted device

If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline.

From your iPhone, iPad, or iPod touch

If your device is online:

  1. Go to Settings > [your name].
  2. Tap Password & Security > Get Verification Code.

iPhone screen showing how to get a verification code from Settings.

If your device is offline:

  1. Go to Settings > [your name].
  2. Tap Password & Security. 
  3. A message says "Account Details Unavailable." Tap Get Verification Code.


If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity."


Take care.


1 reply
Question marked as Top-ranking reply

Jan 3, 2023 3:06 PM in response to fosteram2

Hello fosteram2,


If you know you Apple ID password, there are other ways to authenticate your account and receive the two-factor code. Get a verification code and sign in with two-factor authentication - Apple Support


"Get a code from Settings on your trusted device

If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline.

From your iPhone, iPad, or iPod touch

If your device is online:

  1. Go to Settings > [your name].
  2. Tap Password & Security > Get Verification Code.

iPhone screen showing how to get a verification code from Settings.

If your device is offline:

  1. Go to Settings > [your name].
  2. Tap Password & Security. 
  3. A message says "Account Details Unavailable." Tap Get Verification Code.


If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity."


Take care.


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Can’t use email or phone number

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