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User profile for user: jillbeanster
jillbeanster Author
User level: Level 1
8 points

Fitness Tracking is greyed out

Hi. I have an Apple Watch 8. Today my steps aren’t being picked up. I looked online, and most people say to check inside Motion & Fitness to make sure Fitness Tracking is toggled on. The Fitness Tracking is on, but it’s greyed out so I couldn’t even toggle it off if I wanted to. I have two more apps in this area - My Fitness Pal and Steps - and these are toggled on but greyed out as well.


Interestingly, it’s letting me access Fitness Tracking in the My Watch app on my iPhone, and I can toggle it there (but it does not change the status of my watch).


Does anyone know how to get the Fitness Tracker on my watch active again? Thanks!

Apple Watch Series 8, watchOS 9

Posted on Jan 2, 2023 2:12 PM

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User profile for user: MichaelB2019
MichaelB2019
User level: Community Specialist

Posted on Jan 3, 2023 4:01 PM

Hi jillbeanster,


Thanks for coming to Apple Support Communities for help today.


We'd first recommend restarting all devices to see if this triggers the feature into working. Here's how:


  1. Restart your iPhone
  2. Restart your Apple Watch


Then make sure this isn't related to either iOS or watchOS being out of date. Here's how:


  1. Update your iPhone or iPad
  2. Update your Apple Watch


If the issue is still occurring after these steps, contact Apple Support for a deeper dive.


Have a fantastic day!

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User profile for user: MichaelB2019
MichaelB2019
User level: Community Specialist

Jan 3, 2023 4:01 PM in response to jillbeanster

Hi jillbeanster,


Thanks for coming to Apple Support Communities for help today.


We'd first recommend restarting all devices to see if this triggers the feature into working. Here's how:


  1. Restart your iPhone
  2. Restart your Apple Watch


Then make sure this isn't related to either iOS or watchOS being out of date. Here's how:


  1. Update your iPhone or iPad
  2. Update your Apple Watch


If the issue is still occurring after these steps, contact Apple Support for a deeper dive.


Have a fantastic day!

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Fitness Tracking is greyed out

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