You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID not working

Face ID on my iPhone 13 Pro Max is not working. I have tried to reset Face ID, and it keeps asking me to move my iPhone lower. Portrait mode is working, and I am running iOS 16.2.


Please help. Thank you :)

iPhone 13 Pro Max, iOS 16

Posted on Jan 3, 2023 2:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2023 2:30 AM

Did you already try the troubleshooting tips mentioned in this related article?

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Just to make sure, you did not miss something , also take a look at setting up Face ID again:

Use Face ID on your iPhone or iPad Pro - Apple Support

2 replies

Face ID not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.