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Face ID not working

Face ID on my iPhone 13 Pro Max is not working. I have tried to reset Face ID, and it keeps asking me to move my iPhone lower. Portrait mode is working, and I am running iOS 16.2.


Please help. Thank you :)

iPhone 13 Pro Max, iOS 16

Posted on Jan 3, 2023 2:00 AM

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Question marked as Top-ranking reply

Posted on Jan 3, 2023 2:30 AM

Did you already try the troubleshooting tips mentioned in this related article?

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Just to make sure, you did not miss something , also take a look at setting up Face ID again:

Use Face ID on your iPhone or iPad Pro - Apple Support

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Face ID not working

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