You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

App store

I’ve had my phone for about a year and a half now, and since I got it my app store never loads the first time I open it. It loads and loads then say “can’t connect to app store”. I’ve restarted my phone multiple times since this started, so I don’t know what’s causing the problem.

iPhone 11, iOS 16

Posted on Jan 3, 2023 9:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2023 9:44 AM

It loads and loads then say “can’t connect to app store”.


Please check:

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


See also -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.


1 reply
Question marked as Top-ranking reply

Jan 3, 2023 9:44 AM in response to 애진

It loads and loads then say “can’t connect to app store”.


Please check:

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


See also -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.


App store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.