I recently bought a new phone (iPhone 12) and now I am trying to transfer my account and all data to it but when I put my name and password it's saying invalid profile. What can it be and how to solve it. Already tried to restart all process and it didn't work.
Thanks in advance!
Hey there One_lucky_guy,
Thanks for reaching out to the Apple Support Communities. Just to confirm, do you by chance have a profile installed on your previous iPhone? If unsure, you can check this by going into Settings > General > VPN & Device Management.
If you do have a profile installed here, is this a device that is used for work or personal use? If used for work, you may need to reach out to your IT department for help with transferring the information to your new device.
If your iPhone is not used for work, you may need to try removing the profile from your previous iPhone before transferring the data. For help with removing configuration profiles check out this link here: Install or remove configuration profiles on iPhone - Apple Support
Configuration profiles define settings for using iPhone with corporate or school networks or accounts. You might be asked to install a configuration profile that was sent to you in an email, or one that’s downloaded from a webpage. You’re asked for permission to install the profile and, when you open the file, information about what it contains is displayed. You can see the profiles you have installed in Settings> General > VPN & Device Management. If you delete a profile, all of the settings, apps, and data associated with the profile are also deleted.
We hope that's able to help.
Take care!
Hey there One_lucky_guy,
Thanks for reaching out to the Apple Support Communities. Just to confirm, do you by chance have a profile installed on your previous iPhone? If unsure, you can check this by going into Settings > General > VPN & Device Management.
If you do have a profile installed here, is this a device that is used for work or personal use? If used for work, you may need to reach out to your IT department for help with transferring the information to your new device.
If your iPhone is not used for work, you may need to try removing the profile from your previous iPhone before transferring the data. For help with removing configuration profiles check out this link here: Install or remove configuration profiles on iPhone - Apple Support
Configuration profiles define settings for using iPhone with corporate or school networks or accounts. You might be asked to install a configuration profile that was sent to you in an email, or one that’s downloaded from a webpage. You’re asked for permission to install the profile and, when you open the file, information about what it contains is displayed. You can see the profiles you have installed in Settings
We hope that's able to help.
Take care!
Remote management error
