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My AirPods A2031 and A2032

I got a replacement for my A2031 but now it wont Connect and it just keeps blinking orange.

my A2032 still works alone, but i can’t Connect it to the A2031 - what to do

Posted on Jan 4, 2023 12:29 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2023 8:17 AM

Greetings Chrisbyr, 


If we’re understanding correctly, one of your AirPods was replaced but it is not connecting with your device. 


We’d suggest using the following steps to begin using that new AirPod. Let us know whether these steps change the behavior. Set up your replacement AirPods or charging case


Set up your AirPods or charging case
1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button next to your AirPods.
2. Tap Forget This Device.
3. Tap Forget Device, and tap again to confirm.
4. Put both AirPods in your charging case.
5. Open the lid and check the status light. It should flash amber.
6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
9. Tap Connect, then tap Done.

* If the status light still flashes amber, connect the case to power, close the lid, and wait 20 minutes. Then open the lid and press and hold the setup button again for a few seconds until the status light flashes white.


Thanks. 

1 reply
Question marked as Top-ranking reply

Jan 6, 2023 8:17 AM in response to Chrisbyr

Greetings Chrisbyr, 


If we’re understanding correctly, one of your AirPods was replaced but it is not connecting with your device. 


We’d suggest using the following steps to begin using that new AirPod. Let us know whether these steps change the behavior. Set up your replacement AirPods or charging case


Set up your AirPods or charging case
1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button next to your AirPods.
2. Tap Forget This Device.
3. Tap Forget Device, and tap again to confirm.
4. Put both AirPods in your charging case.
5. Open the lid and check the status light. It should flash amber.
6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
9. Tap Connect, then tap Done.

* If the status light still flashes amber, connect the case to power, close the lid, and wait 20 minutes. Then open the lid and press and hold the setup button again for a few seconds until the status light flashes white.


Thanks. 

My AirPods A2031 and A2032

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