I bought a new 9th generation iPad from apple 1 week ago it will not turn on its locked but is still lit up showing apps and settings but they are frozen I have fully charged it and tried everything it says to do on the internet.
iPad, iPadOS 16
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed format least an hour. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed format least an hour. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
Thank you it’s unlocked
You are very welcome. I’m delighted that the problem has been resolved.
New iPad 9th generation
