I purchased the annual subscription on FaceApp but I can’t use the application, I use the application to work, I bought the app through Apple gift card worth € 50, €34.99 were withdrawn from the 50, without being able to use the application! Please send help, or something
Hi there auroradorsi,
If you are unable to use this app, these steps from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open may resolve what's happening:
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
If this continues to occur, then follow these recommendations next to contact the app developer or request a refund for the app:
Get more help
• If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
• If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
• If you bought the app recently and you no longer want it, you can also request a refund.
We hope that helps!
Hi there auroradorsi,
If you are unable to use this app, these steps from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open may resolve what's happening:
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
If this continues to occur, then follow these recommendations next to contact the app developer or request a refund for the app:
Get more help
• If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
• If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
• If you bought the app recently and you no longer want it, you can also request a refund.
We hope that helps!
FaceApp on AppStore
